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Booking.com complaint: Reservations refund

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Filed 16 Jun 2022 by Melanie

I booked a flight to the UK to help a disabled friend make a safe journey back to the US. The day of the flight my mother passed unexpectedly. I reached out to Booking.com and the airline Icelandair. After explaining to each entity what had transpired both refused refunds or partial refunds for my cancellation. Each one blaming the other company. Icelandair stated no refund unless Booking.com agrees to it and vice versa. I get no where with both. I’m not asking for the moon. I’d just like a small hint of sympathy from them with the extenuating circumstances. I am left to bury Mom without assistance that the refund would provide.

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

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