Booking.com complaint: Problem with Hotel, Booking.com Does Nothing

I staed back in May at Playa del Carmen with a suites Calle 38. The water and electricity stopped working, so we left. It was clear that the site didn’t want to refund us, but ultimately told us they’d give us roughly a 20% refund because they wouldn’t make money otherwise.

I emailed booking.com about this, no response. I called them, and I’ve had to call them 8 times. Each time, they call the property, and the property never responds (why would they?) Booking.com tells me that Suites 38 ‘promised’ to refund money, and to booking.com, that’s good enough.

Suites Calle 38 never sends a refund. Finally, booking.com put half the refund amount in my wallet, but made it so that I wouldn’t be able to withdraw it. I don’t have any desire to work with booking.com again.

I asked booking.com if I could, at the very least, get a chance to redo my review of the site. They send me a link, I redo the review. Today, I looked for my review, and it was clearly removed.

I’m completely disgusted with booking.com and have told everyone I know to avoid them at all costs.