Booking.com complaint: HORRIBLE CUSTOMER SERVICE

on 19 November 2022 about Booking.com in category Hotels / Motels

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I made a 6 day reservation for econolodge and when trying to check in I felt very unsafe because the employee was screaming at me so I ended up not staying. So after about 3 days and 30 phone calls with booking.com and being hung up on several times I still have not received the $332.32 refund that I have been promised and everytime I call customer service to speak with a supervisor and get hung up on and All I’m trying to do is get my money back… this has been by far the most horrible worst experience ever and I will probably not EVER USE booking.com again

Suggested solution:

I do not know

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