Skip to content
File a complaint

Booking.com complaints

Booking.com complaint: Booked a flight and hotel package but hotel was in a different location entirely

Open 92 views Hotels / Motels

Filed 24 Oct 2022 by Colleen

Oct 1 I booked a flight and hotel package to Bahamas with Booking.com. It was all booked as a package at the same time. I thought I was arriving to stay in a hotel near Nassau, where the flight arrived. On arriving I learned this was not the case. Airport infotourist info told me that the hotel was on a totally DIFFERENT ISLAND. The helper also told me this happens ALL THE TIME.

I had to immediately book a separate domestic flight to get to my destination.

This is extra frustrating because I did look up the address of the hotel, and even called booking.com and the hotel (Wynham) right after booking to check about the airport transfer which during booking process it said was included. It was not. Neither booking.com agent or Wyndham (who said they called the hotel in Bahamas) flagged that hotel was on a different island.

I called Booking.com from my hotel in Bahamas and was told I should have read the ation email and noticed this.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Booking.com? Start the discussion above.

Wronged by Booking.com too?
Make it sting!