Filed 27 Dec 2021 by sorina
Dear Sir Madam
I am writing to you to complain about the experience I had a few days ago. I booked a property in Budapest on your site. The reservation was ed by you, but I could not get in touch with the people from the property. So I wrote to you ,but there was no reply. I booked this flat for 142,50 euro at Ithigh apartments. When I arrived there, after 8 hours of driving I could not find the location because it did not exist. I called Booking and a person from there assured me that she would call me back and relocate, in about half an hour. It did not happen and after 3 hours I called back again and I was told that they are still looking for an accommodation place, but if I can find one ,I would be given back an amount of 25 euros, since it was difficult to find a reasonable place at that time. I had to check in in 2 different places, Hotel Charles ,where I paid 146 euro 2 nights and I had to move to Hotel Karin ,where I was charged 53 euro. I changed 2 places because I was unable to find 3 nights at the same hotel. So my expenditure raised to 189 euro instead of 142! I also had to pay the parking and the fee for a dog I was travelling with, services which were for free at the property that did not exist. So, another 50 euro I did not anticipate! More than that,I was charged 40 euro for talking with booking,a sum of money that I did not have it in my budget, either! So , a lot of money that I had to pay for a mistake that it was not mine. Therefore, I demand to be given back the money I had to spend in order to solve this problem, the difference of price at hotels and the money I spent on calling you. I have been a client of your site, I have always paid, but this time ,I feel that what happened was not my fault, because you guarantee me a property that was fake, you did not respond to my email, and you did not call me back for relocation. All these have been made on my expenses and this is not fair. It was indeed a nightmare, being unable to find a place to stay and realising that it was all a lie. I would kindly ask you to take into consideration my complaint. I will attach the 2 bills from the hotels
Report
Discussion
0 comments
No comments yet. Been through something similar with Booking.com? Start the discussion above.
More Booking.com complaints
View all 336DISHONEST COMPANY / THIEVES
I booked 21 Apr, however had to cancel it which I did about a day or 2 days after they…
Change dates
Called Booking.com requesting dates for holiday reservation to be changed. I was sick due to Covid related complications. Checking in…
FALSE CHARGING
We received an invoice on the 3rd of December for the period of 1-30 of November and were charged for…