My complaint:
The issue that I have experienced was: I’ve sent the wrong parcel back to this company, instead of the £17 dress, I’ve accidently send a £140 designer handbag. I send this via their Inpost option and managed to track the delivery all the way to their warehouse – I’ve also been in contact with inpost, who ed the delivery location of this order. (I have saved all of this information/screengrabs for proof). I got in contact with Boohoo, who customer service team have been rude and unprofessional, this has been going on for THREE months now.
Not once have they reached out to me in this time, I always have to send a follow up message. As my return was sent back using the boohoo return barcode – they provided me with – why has my order not been located? I can only assume a member of their team has stolen this item and not scanned it through as a result. I understand that its my fault for sending the wrong item but they are accountable for locating my return order and had this been done, my item would have been returned. Ive also asked for a full report of this incident as I don’t believe it was handled in a professional or respectable manor and repeatedly they have denied me this information.
It occurred on: 14/12/2023
This meant that They’ve essentially stolen a £140 handbag off me… not only that but they were rude, unhelpful and unprofessional.
I’d like my item returned and a full copy of the report to be sent to my email address. This whole situation has been emotionally distressing and tiring.
Suggested solution:
I\'d like my property returned, I\'ve included the tracking to show the exact time and date it arrived at your warehouse
