Bluehost complaint: Miss-Sold services and additional charge

Subject: Urgent Complaint Regarding Account Creation, Payment Issues, and Miscommunication

Dear Bluehost Customer Services and Complaint Handling Department,

I hope this message finds you well. I am writing to bring to your attention a series of issues I encountered during a recent interaction with one of your support agents via live chat. Unfortunately, my experience has been rather unsatisfactory, and I feel compelled to raise these concerns for your attention and resolution.

Here is a detailed account of the events in chronological order:

1. Customer’s Request to Delete Personal and Financial Information:

I initiated the chat due to difficulties in creating an account and purchasing the basic hosting package.
Despite expressing concerns about payment processing, the agent proceeded to create an account for me and requested a change of password and update of payment details.
2. Bank Account Blocked and Payment Issues:

Upon reaching the payment stage, the total was indicated as $42.48, and I approved the payment.
However, I immediately received notifications from my bank stating that Bluehost attempted to charge my card with two payments of £129.27 and an additional £35.
This discrepancy led to my decision not to proceed with the order, and I ly requested my bank to deny approval for the payment and cancel any future transactions from Bluehost.
3. Concerns About Added Services and Renewal Prices:

Throughout the process, I repeatedly emphasized to the agent not to add any addons without prior ation.
However, the agent presented a package with various addons, causing confusion and raising concerns about potential additional charges.
4. Issues with Account Creation and Payment Processing:

The initial difficulty I faced in creating an account and processing the payment was a significant source of frustration.
5. New Account Setup and Card Update:

The agent advised me to update my card information in the billing section after the account was created.
6. Verification and Authentication Requests:

The agent requested verification through a security PIN and a one-time verification code sent to my registered email address.
Additionally, I was asked to update card information and reset my password for account authentication.
7. Concerns About Adding Services Without Confirmation:

My repeated requests for the agent to inform me of any services or products being added to my account before proceeding were not heeded, leading to confusion and dissatisfaction.
In light of the above issues, I am dissatisfied with the experience and have decided not to proceed with my order. I kindly request a thorough investigation into these matters and resolution. Additionally, I urge you to implement measures to improve communication and ensure that such incidents do not recur in the future.

I appreciate your immediate attention to this matter and look forward to a swift resolution.

Sincerely