Bluehost complaint: Deleted my website!!!!!

I contacted customer service to request a refund for the renewal of the hosting plan which bluehost charges 15 days before renewal. I advised that I would manually renew a couple of days before the plan expired if I decided to stay with them after, which was only on the 11th of this month. The refund was sent ly and I get an email saying “your services have been cancelled as requested and a refund was initiated” .. Since it was obvious that I was paid up until the 11th and I only requested the refund for the renewal, I assumed the email simply meant that they had cancelled my services from the date of expiry. To my shock and awe, they cancelled everything and my website went down. I contacted them as soon as I realised I could no longer access it, and this is where it gets fun(!)

I speak to one extremely rude and unprofessional agent who assured me the website would be back up once the SSL certificate details had been updated. Which made no sense and I kept telling the agent that my domain was no longer connected to any services. Therefore it was not down due to an ssl certificate. She kept giving me the same answer over and over again, saying it would be up again in 4 hours. It was like speaking to a bot and then she suddenly left the chat.

I started a new chat with a new agent to who I also had to repeat myself with many times before she grasped the gravity of the issue. She escalates the 2 cases in the end to the relevant team. One to recover my website files and one to recover my account. “This would take between 24-48 hours and in some cases 72 hours.”

I waited patiently and after 72 hours I get an email from them saying they are aware that i want to renew my services and that they are looking into it and will get back to me with an update.

I responded saying I do not want to renew for a whole year, I simply want the many mistakes done reverted so that I can thereafter migrate my website elsewhere.

48 hours later (today) I get an email from a different agent telling me that it isn’t possible to recover my website until I purchase a new hosting plan!! Essentially telling me that after my website has been down for almost 10 days now, due to their own mistakes, that I should be the one to pay for it. I don’t even have the words to explain the frustration experienced trying to get this company to resolve something that they shouldn’t have done in the first place!

I’m losing money, I also pay for a buddyboss subscription that I cannot currently use because my website is down and I keep getting these different emails from bluehost that do not get to the root of the problem, offer no solution, no compensation and request me to buy another hosting plan when they cut my current plan short. The lack of attention, undersanding, support, care and efficiency from this company has been UNREAL.

I am now left with a business I can’t run, money down the drain and most of all countless HOURS speaking to these people, with yet no resolution, no compensation, no goodwill. Nothing! Just more problems. I am seriously amazed that it has a rating of 4.2 .. Absolute nonsense.

W.O.R.S.T experienceS with a company, ever.

Update 48 hours after: Still NOTHING! Do not use this company for your business. Lots of similar reviews on Reddit and Quora

Update 6 days after: Called Bluehost at my own expense UK to America, just yet another cost because I was on the phone for 81 minutes total. They took their time to understand rudimentary information and to “check” on whatever they had to check. In the end I purchased another hosting plan at their request and they would restore my website within 24-48 hours plus give me a refund. (The refund was given) However, It’s been 96 hours. Nothing on the back up. Just been getting emails from different people asking me for more information because they’re so incredibly organised. Seriously, at the slightest glitch this company will MESS UP your website and be a frustrating bunch to communicate with. I’m keeping a log of everything and the whole time it’s taking them to sort this out because I will take this as far as possible. Not one single person here has been capable of doing what they say they’re going to do. DO NOT USE THIS COMPANY!

Just to update you guys yet again: Spoke to Jas on the phone, said he was going to expedite this issue to the back office team to fix ASAP. Mind you it took 30minutes of conversation for him to do this, and assured me the website would be restored today and i’d receive an email ing.

Harshith sends me an email earlier today saying before this can be done my accounts need to be authenticated with a pin number and that i need to contact support to do this and then email them. My accounts have always have been authenticated, I sent him a snapshot of this as proof and called support to make sure. They ed that it is authenticated…