Complaint: Spot account showing zero balance

on 19 February 2021 about Binance in category Crypto / DeFi / Blockchain

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My complaint:

My balance has gone down to zero, not showing any coins I have. This is the same on the android app and windows desktop app and website.

The so called live chat is BS. I want to be able to talk to a person not go through some predefined set of categories and common questions that don’t cover your scenario.

Not impressed.

0 0 vote
Justified complaint?

Suggested solution:

Show an indication that there is a technical fault across all apps so people don't have a mini melt down.

Provide a proper support system where people can get live assistance from a real person.

Create and make available a forum thread when there is an urgent issue that affects lots of customers so we can at least see that you're responsive.

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