Binance complaint: Deposited LUNA Without Memo and Binance Refused to Recover it Unless I Complete Another ID Level

I deposited 64 LUNA directly from Bittrex to Binance wallets. Bittrex does not allow a Memo Tag on any of their transactions, so I was willing to pay Binance their fee to recover it from the Terra Explorer blockchain. I submitted the required Tx ID, wallet address, and a video of my Bittrex log in and withdrawal account as Binances standard policy requested. After months I still haven’t received my LUNA. I asked about my claim and was told I will have to increase my ID Verification from Basic (I was already verified) to Intermediate if I want my LUNA. I do not believe that is how decentralized crypto was meant to be! I already provided and passed basic identification but they insisted on the next level. I don’t want to use Binance anymore and I closed my account but asked for my LUNA to be returned to Bittrex. Binance won’t recover my LUNA or return my LUNA unless I give them more ID verification. The transaction was months before Binance started cracking down on ID verification. I just want my LUNA back.