Binance complaint: Cannot put money in or take out without extra verification…not working

This problem has been going on for months. It has not been resolved and binance has made it literally impossible to go any further. I have the first level of verification. I should be able to make deposits and withdrawals with this, to the tune of $100, but it wouldn’t allow that. It wasn’t even clear on what the problem was when I tried to send my RBC cash to my binance account. I tried using all of the methods that they provided. My questions asking customer service, why I need stage 2 verification to put in $100 from my banking was never answered. However, I continued to try to complete stage 2 verification anyways because my question was just ignored and I was getting nowhere.
Binance allowed me to bring in my crypto from all over the place without needing stage 2 verification. I tried to deposit cash from my bank account in order to make purchases. It wouldn’t allow this without stage 2. Trying to complete stage 2, needed to download binance on iphone. Have to enter SMS auth code to continue. SMS code I’m unable to submit because of greyed out submit button. Trying to continue with customer support (horrendous) and it won’t let me. Something about backlog of requests.
I’m extremely frustrated. Terrible company to try to deal with. No phone number available.