My complaint:
On April 16, 2021 I sent from my Metamask wallet (M1) 3.76 nrvETH tokens that I had not unwrapped to my Binance ETH account. I should had converted the nrvETH to ETH it was a mistake but I had given my pass words to a person pretending to be a Nerve Finance Support Agent. They stole my BNB from M1 but I managed to send the 3.76 nrvETH to Binance but did not unwrap
I explained everything to Binance support on 16 April and asked them not to send tokens back to M1 but to a new M2 so I could unwrap.
They agreed to send to M2 – I agreed to pay with BTC
On 7 May they tried to send to M2 but it failed
On 16 May they sent tokens back to M1 without my knowledge and no email – no nothing from them.
On 31 May I find my tokens on M1 – hacked wallet
On 31 May I transfer small BNB to transfer the tokens to safe M2 but the scammers had put a script on the account and they steal them.
Binance support have been useless and cost me $10,000
Suggested solution:
Repay my Binance account with $10,000, or 3.76ETH or BNB to the value of my loss
