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Binance complaint: 2018 Binnace account wallet being held hostage

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Filed 9 May 2021 by Michelle

I opened an account with Binance in 2018 (before a Binance US was created). Since a separate Binance was created for the US market, I am not able to access my original Binance wallet and transfer funds to a wallet I can use. I have reached out the Binnace twice and have heard nothing back. I reached out to the Binance US team and was told Binance and Binance US are 2 different companies and that they cannot help me.

Binance customer support has been frustrating to say the very least. I’ve been patient for more than a month. My money and wallet is being held hostage and no one will respond with how I can transfer or access.

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