Best Western complaint: Unclean Hotel, Lack of staff and Provisions and rooms not made up

On arrival, We were told they had 10 staff walk out and that the hotel would properly be closed in the next few weeks!! This was by the man on reception when we checked in!!
We was told that we couldn’t eat in the restaurant when it was open to the public. We told him we called the hotel 7 times in the week but no one replied to our messages left!!
In our room we was left 1 paper cup for our stay and tea and coffee for 1 drink in a plastic bag. We paid £248 a night for that!!

Not even a china cup and enough for tea for the whole stay.
The room was not made up during our stay, and when asked we was told we don’t make up the rooms!!

For the price we paid, I expect our rooms to be made up and fresh towels etc.

The toilet was too low and the bath had insects crawling in there.

The breakfast was cold and the waiters put the cold eggs onto to new eggs that came out!!

The cooked breakfast wasn’t good enough and wasn’t a good selection, esp if you was a veggie.

The cold breakfast was just rotten bananas in a bowl or small boxs of cereals and yogurt. Again, paying £248 a night you would expect cheeses and ham etc for breakfast.

They ran out of orange juice and tea for breakfast.

The barman walk out during our stay so we couldnt get anything to drink until 3pm!!

This was unacceptable.
There was broken glass everywhere you looked outside and on the carpet throughout the hotel.

We never saw a cleaner and there was rubbish everywhere, bins overflowing in and outside the hotel.

The gardens were lovely but not well kept which was ashame as they did look nice on the website.

But everything looked nice on the website.

This is a 4 star hotel but needs re-looking at.

Everyone had a complaint about the hotel when we was there.

Someone needs to go and sort this hotel out and take away their stars or close it down until they can bring it back to scratch and stop ripping everyone off. The reviews people are saying are true, it’s a terrible hotel but the staff are doing their best with what they have.

The management dont care!!