Best Western complaint: Incorrect billing
Filed 24 Sep 2021 by Thomas
Stayed at hotel on business. Clerk ask for our personal CC for incidentals. I was told by the front desk that the room charges would be placed on the company account Provider Heath. When we checked out, the room charges were all reflected in our personal CC. For the past week, I have called the hotel. The phone rings and goes to VM. I have called numerous times. I have sent the GM (Shelly) 2 e-mails have not been opened in her end. I finally called BW corporate and they assigned a case number CR365060. This involved about $800. I saw online tonight, that the BW CEO David Kong resigned this week after serving 17 years.
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