My complaint:
Hello, the below incident took place on 5 jun 2023 at 16h27 with your agent (name Maryam) at your salle rue de vesle at Reims city 51100. alAs you know the premevement comes in different date every month, this month rherr was a problem of payment and i wasn’t aware of that, so automatically the my access was denied. I asked the agent to let me in and do the payment inside in a quiet way but she refused, although there was someone arrived before me and she let him in (apparently he is someone she knows very well, you can check the date and time mentioned above and verify this incident). She rather stood outside for more than 30 min chatting and laughing loudly with 4 of her friend, of which i find disrespectful. I had to stood outside until i solved the payment issue with the advisor of my bank and then paid to validate the my access again on the application. My complaint is although this agent might nit like me as a person , as i do as well because i find her cold, unfriendly, and not welcoming person unless she knows you; however, she must act professionally and equally to everyone. I am a member in basic fit since 2021, and over the past 10 months i come to the exact same Gym (in rue de vesle) almost every day. I have encountered similar situations like this before and the agents acted properly especially that i will pay eventually wither after 5, 30 or 1 hour. i told me friends in the Gym about it and all of them told me that frequently this occurred with them as well and the responsible let them. If this is a rule i respect it but as a consequence this agent must apply it to everyone so we dont feel discriminated and not happy, in time we need to feel welcomed and having a good time. and above all, i am trying now to avoid her working hours or if i have to go i change the salle of which i find very unpleasant.
Thank you for you attention.
Regards, Ziad.
Suggested solution:
A proper apology may be enough. Being more professional at her work and not discriminate people for no reason.
