Banggood complaint: Order Paid but not shipped

on 29 September 2022 about Banggood in category Retail Company

New complaint
Complaint pending
Complaint resolved
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My complaint:

I made the order and paid on 19th July 2022, under the order number 109986821. It is already more than 2 months and the items has not shipped yet. I contacted the DHL and the told me that they have never received the item, they only received a tracking number electronically (CE822612559DE).
I have numerous times contacted banggood and they say that they need 1-2 days to investigate but they have not yet provide me the status or the solution. I have asked refund but they never replied.

Suggested solution:

Refund the amount I amount the soonest possible.

Order Paid but not shipped
Order Paid but not shipped
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