Complaint: Overcharged and no refund

on 09 March 2020 about Avis Car Rental in category Rental Services

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My complaint:

I rented a car for four days at the Budget Rental at Whangarei airport after getting a quote of $345NZ. After returning the vehicle my credit car was charged $1845NZ. After weeks on unsuccessful attempts to get an invoice or an explanation with unanswered phone calls and emails I eventually contacted the manager attheir Tauranga branch. She acknowledged the over charge and contacted on my behalf the manager at Whangarei airport. He too acknowledged the overcharge and promised a refund. That was over a week ago.
Shocking unacceptable incompetent customer service. I started this frustrating attempt to get a refund over a month ago. Reputable businesses process a refund immediately. Not this business. It’s been weeks and still no refund.

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Justified complaint?

Suggested solution:

Give me the refund I’m entitled too.

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Jim (@guest_514)
1 year ago

wow.. thiefs