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Avas Flowers complaints

Avas Flowers complaint: Very poor communications

Resolved 136 views Garden and Flowers
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Filed 21 May 2023 by Stephen

I placed an order early Friday afternoon for a standard delivery on Saturday 24 hours later I get a phone call from Ava’s flowers saying I placed the order too late. “ Really “ they could not have called me sooner !! I picked Ava’s because they came up as same day delivery.

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1 comment

  1. Avas Flowers Official reply from Avas Flowers

    Hello,

    We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customer's floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

    Since there was an issue with the fulfillment of the order, we provided a full refund on 05-20-2023. Your credit card issuer determines when they will post the refund transaction. You may want to contact your card issuer or bank to inquire as to how long it typically takes for them to post a merchant refund, as this time varies.

    I apologize for any further inconvenience we may have caused and would like to Thank You once more for allowing me to assist you and for reaching out to us.

    Reply

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