Complaint Avas Flowers: Flowers delivered to wrong townperson

My complaint:

My wife Gayle ordered flowers for our daughter’s (Deirdre) birthday online with Ava’s Flowers; we live in Tucson, Az and our daughter lives in Chandler, AZ. The flowers were delivered on our daughter’s birthday (2 March 2023) to our house this afternoon.

The customer support line for Ava’s Flowers says they’re too busy to take any calls and to call later. We tried every option on their webpage to lodge a complaint, to no avail. We talked to the local (Tucson) florist who prepared and delivered the flowers, and they show the flowers were ordered by someone else for delivery to our house. We are currently working with our credit card company to dispute the charge.

Offered solution:

Hello,

We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

Since there was an issue with the fulfillment of the order, we provided a full refund on 03-03-2023, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.

I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.

Avas Flowers complaint: Flowers delivered to wrong townperson

My complaint:

Suggested solution:

Avas Flowers

Offered solution: