Complaint: $93.00

on 05 May 2021 about Avas Flowers in category Plants and Flowers

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My complaint:

Ordered flowers on Monday afternoon to be delivered to a friend at work on Tuesday. Not delivered even though Avas say that they were.
There went $93.00!

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Justified complaint?

Suggested solution:

They have not. I have called several times and it’s we will get back to you and they don’t!

Message from Bizzy from

1 month ago - We have sent an email to Avas Flowers about your complaint

Message from Bizzy from

1 month ago - Complaint is picked up by Avas Flowers

Message from Bizzy from

1 month ago - Complaint is solved by Avas Flowers

Avas Flowers

Responded on 11 May 2021 at 16:56

Offered solution:

Hello Marcia Ditter,
Hope this message finds you well.

We are truly sorry that the order was not delivered on the date requested.
I would like to take this time to apologize that you did not have a wonderful experience here with us. As a company, we strive to provide excellent quality and service. Our guarantee is our personal commitment to our customers which we believe helps create long term relationships. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

To ensure that Avas Flowers is providing an excellent experience as per our mission, We have built in a new policy where we review each case and address them vigorously as our business will continue to be built on this high level of satisfaction.

Upon reviewing, the order was delivered they next day, May 7th. We have issued a $20.00 in Store Credit which you may use up to one year all around the U.S for future purchases.

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