Complaint: Dishonest florist order 7987050 on 3-3-2

on 12 March 2021 about Avas Flowers in category Plants and Flowers

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My complaint:

Flowers were not fresh and it came from Safeway deliver by a Safeway driver, not from Ava’s, which I paid for. Purchased a bow and mylar balloon which wasn’t received. Still waiting on the credit. Filed complaint to management, Brian Ceillier, and have yet to receive a response. Overall, very disappointed in this company. Their website wouldn’t allow for me to leave a negative review. It states that my email is considered spam therefore my comments will not be posted. I ordered from Ava’s, expecting arrangement by Ava, but service was farmed out to Safeway without my knowledge.Their service is indicative of the poor service received. Also their rating system is comical. Lowest rating is Fair. They’re not deserving of fair.

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Justified complaint?

Suggested solution:

I requested for a full refund.

Message from Robin from Complain.biz

1 month ago - We have sent an email to Avas Flowers about your complaint

Message from Robin from Complain.biz

1 month ago - Complaint is picked up by Avas Flowers

Message from Robin from Complain.biz

1 month ago - Complaint is solved by Avas Flowers

Avas Flowers

Responded on 13 March 2021 at 18:24

Offered solution:

I would like to take this time to apologize that you did not have a wonderful experience here with us. As a company, we strive to provide excellent quality and service.

We are very sorry for the trouble, We have processed a partial refund back to the card, The funds are released immediately on our end, we ask that you please allow up 10 business days for the refund to reflect upon your account, depending on your banks policies.

I apologize for any further inconvenience we may have caused and would like to Thank You once more for allowing me to assist you and for reaching out to us.

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