Complaint: Inferior flower arrangement

on 20 January 2021 about Avas Flowers in category Plants and Flowers

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Complaint resolved
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My complaint:

I paid $103 dollars for a custom arrangement of pastel roses in a square vase with no fillers and the roses were to be just over the top of the vase.I was told they could do this, no problem…when they arrived, the arrangement was not even close to what they promised me… it was a mixture of flowers with lots of fillers and very cheap looking… it took a while to call, and they said they would deliver the arrangement I had customized… they did send a second arrangement the day promised, but they were no better than the previous one they sent the day before and they took back the first arrangement….and still not even close to what was promised and not even close to the amount I paid….by their adds, they appeared to be a local family owned business that’s why I used them… this proved not to be the case, in fact they’re not even florists…I am very disappointed and feel I was taken advantage of… I tried to register a complaint with them on line, but wasn’t successful…. I feel embarrassed that my daughter got such a shoddy arrangement and for the local delivery person…and also the florist who filled the order, since I suspect they didn’t even know about how the order was customized….

0 0 votes
Justified complaint?

Suggested solution:

I think I should be compensated

Message from Bizzy from Complain.biz

9 months ago - Complaint is picked up by Avas Flowers

Message from Bizzy from Complain.biz

9 months ago - Complaint is solved by Avas Flowers

Avas Flowers

Responded on 20 January 2021 at 17:33

Offered solution:

Hi,

We apologize if there was a problem with the quality, design or size of your arrangement. We strive to provide only the freshest flowers and would like to help resolve this issue.
Please send us a picture of the arrangement so we can have it on file and provide you with with a resolution as soon as possible.
nhermosillo@avasflowers.com

We will wait on your response.
Thank you,

Avas Flowers.

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