Complaint: did not get what i ordered

on 19 May 2021 about Avas Flowers in category Plants and Flowers

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My complaint:

after ordering the flowers online. next day the 7th of May 2021 i was told they could not be delivered by Mothers Day! settled on Tues the 11th, got a refund of 9.66 for the inconvience. However they arrived in a Box and left in the office, not delieverd to the door of the actual person! then i was told they were not in a vase, which is what i ordered i had a choose and i chose vase for more money! so for 90 something dollars i got a bunch of flowers in a box dropped off at the office and not to the actual person! not acceptable, i deserve a refund Avas Flowers did not do their job! I will be sure to tell people not to order from you

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Justified complaint?

Suggested solution:

refund my money you dropped the ball on this one

Message from Bizzy from Complain.biz

4 weeks ago - We have sent an email to Avas Flowers about your complaint

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2 weeks ago - Complaint is picked up by Avas Flowers

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2 weeks ago - Complaint is solved by Avas Flowers

Avas Flowers

Responded on 02 June 2021 at 16:49

Offered solution:

Hi Donna Mazza,

I would like to take this time to apologize that you did not have a wonderful experience here with us. As a company, we strive to provide excellent quality and service. Our guarantee is our personal commitment to our customers which we believe helps create long term relationships. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

To ensure that Avas Flowers is providing an excellent experience as per our mission, We have built in a new policy where we review each case and address them vigorously as our business will continue to be built on this high level of satisfaction.

We are sorry for the trouble, We have processed a full refund back to your card, The funds are released immediately on our end, we ask that you please allow up 10 business days for the refund to reflect upon your account.

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