Australia Post complaint: Arrogant customer service

On the 05th of July 2024 I visited Australia post shop at Lakemba to check on a missed delivery.the customer service staff were very insulting and rude the email I recieved twice told me that it was a missed delivery. I was out on the day the item was delivered and collected the item on the way home after which I deleted the reminder in the aus post app. The same reminder was sent later and it was this I was checking as I have a couple of delayed deliveries which are with australia post. I showed the customer servive representives the missed delivery notification however as it was an attempted delivery the reminder was showing delivered. The staff saw the delivered in green and assumed I had the parcel but as the reminder had been sent to my aus post app a second time
I had tp explain the attempted delivery and the second reminder. The woman that served me first was very rude and arrogant and ought not to be working face to face with the public as she only gave me a mouth full of theroy as to how the delivery process works. I do not have any intellectual problems and was very offended by this person. I want her manager to retrain her in working with the publicl ( which I do not think she should be). The customer service agent in the booth next to where she was sitting finished my enquiry however he was as rude. I fully expect the staff in question to be reprimanded over this and retrained in customer service so that they do not display ignorance and bias.

Debra White