Aurora Energy complaint?

Do you have a dispute or a bad customer experience with Aurora Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Aurora Energy customer service number for homes in Tasmania is 1300 132 003, and the contact page on the Aurora Energy website has web forms for general enquiries and for feedback and complaints; Aurora works with those forms rather than a general customer email address. Business customers have their own line on the same site, and payments and usage can also be handled in the aurora+ app. Have your account number and supply address ready and ask for a reference number for every call.

Bill or payment arrangement wrong? Put it to us as well: we send it to Aurora Energy by email, on social media and in printed letters.

Aurora Energy offers help to Tasmanian customers who are struggling to pay through its hardship program, Your Energy Support, and you can ask about a payment plan or more time to pay. Contact Aurora Energy as soon as you know a bill will be a problem, ideally before the due date, explain your situation and ask what it can offer. Once you agree on an arrangement, ask for it in writing: the instalment amount, the dates and what happens if your circumstances change.

Arrangement on your account not matching what you agreed? Open your complaint here: we help you write it up in minutes, setting the agreed amounts and dates against your account.

Power outages and faults in Tasmania go to TasNetworks for electricity and to Tas Gas Networks for gas, not to Aurora Energy, which is the retailer that sends your bill. Report an outage, a fault or a damaged line to the network business, whose contact details are on its own website and usually on your bill. Questions about the bill itself, solar feed-in credits or your account still go to Aurora Energy.

Keep a note of the outage dates and times and any reference the network gives you, in case a bill or a claim depends on it later.

Yes: the Energy Ombudsman Tasmania handles complaints about energy providers in Tasmania, Australia, including electricity and gas retailers such as Aurora Energy. It generally expects Aurora Energy to have had the chance to put things right first, so keep a record of every call, message and reference number.

Bill you dispute, or a disconnection warning? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Not if it asks you to pay into a bank account, with gift cards or prepaid debit cards, or uses threats of disconnection to hurry you. Aurora says it never does any of these, and fake bills and pamphlets made to look like Aurora bills have been sent by post and email.

Nothing has been reported about Aurora Energy here yet. Our research shows what typically goes wrong at electricity and gas retailers in Australia: bills that look too high or rest on estimated reads, solar feed-in credits that do not appear, payment arrangements that are not recorded as agreed, closing bills and credit refunds after a move, app balances that are hard to match to the bill, and confusion over whether the retailer or the network handles an outage.

Spotted the missing solar credit or the estimated read on your own bill? Be the first to report it: your case opens the record for the next Tasmanian household with the same billing problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Aurora Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Aurora Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.