Auckland Transport complaint: Driver oblivious to the rules

All was normal, 355 Bus at 3:26, until I showed them a ticket to the Blues vs Drua quarter finals match at Eden Park, in which the driver told me that I needed a hop card to go on the bus. It’s been advertised by the ticket sellers that public transport for bus and trains are included for rugby matches and concerts, but it seems like the driver was oblivious to this and refused to let me on. I’ve been on multiple rides where it’s for previous Blues rugby matches and concerts, and this was the first time I encountered a bus driver that didn’t know his own rules, tried complaining to AT about him but they hung up on me while I was explaining. It’s also sort of strange how AT no longer has a complaints form to fill out, seems like they can’t handle the fact that their services are terrible. Better off driving so we don’t support them.