AT&T complaint: Customer service
Filed 17 Dec 2019 by Eric
I have experienced very unreliable internet service from my wireless modem. Upload speeds will drop to 0.02 MB at ti es and has even dropped lower at times to an undetectable level using the ATT speedtest.
Numerous calls to customer service as resulted in misinformation and promised phone calls unreturned. A BBB complaint ed so
contact from the Office of the President, but that representative has not had the issue resolved.
The customer service representatives have all been nice and professional, but have been ineffective and, in some cases, have exacerbated the problem.
Report
Discussion
0 comments
No comments yet. Been through something similar with AT&T? Start the discussion above.
More AT&T complaints
View all 8Over charged!
Last month I was charged $288.00 for my cable bill with Direct tv. I was told that I owed a…
Installation
I ordered service on the 4th of November. I recieved a installation date of the 7th from 9am to 11…
My phone number is being dialing all day.
My name is Dolores. It has been dialing itself off and on all day today.