Asda complaint: Failure to cancel order
Filed 31 Mar 2023 by SHARAN
I needed to cancel my online order as I had to go in to hospital for a long awaited operation on the delivery date. I cancelled the order ,but realised my order was still valid. So I changed the delivery date and took everything off the order list ,leaving me with £0.00 to pay.
Knowing Asda,I tried calling the store but it is not possible to be put through to anyone. So I rang their 0800 number and explained the house would be empty ,on the time the delivery was still due.
I was totally resumed the order was cancelled and they would inform the driver. So why,has my neighbour just text me to say ,that Asda was outside my home? She told the driver the order had been cancelled but he was not happy!
Why should I get so stressed out just before my Operation?
Report
Discussion
0 comments
No comments yet. Been through something similar with Asda? Start the discussion above.
More Asda complaints
View all 55Asda Hayley Tatum Senior Vice President – Chief People and Corporate Affairs Officer
I have a black male friend who used to work at the Asda Wallington Store on the chilled department who…
Extremely poor handling of customer complaints
There is a massive problem with the customer service management at the Asda Wallington Store as well as the extremely…
Gift card balances disappear due to technical issue
I went to place my George ASDA order I had added my gift cards the total was £320.27 I added…