ASAP Tickets complaint: Using credit
Filed 26 May 2021 by Vesta
Spent $1689.98 on airline tickets to Hungary for 2020 summer. Due to covid, we had a couple options: get a partial refund, company keeping $500 or keep the total amount there and use it by Dec. 2020. That was extended to travel being complete by March 2022. Since Hungary requires quarantining we have to use the credit. Three weeks ago we wanted to book 3 tickets to Cancun and found them for a decent price, but could not get hold of our representative. When he answered by email, he offered two flights. Neither being nonstop, both being $200-$400 more than we told him. Also including 16 hr travel vrs. the 4 hours for direct. We tried to reach him to no avail, leaving phone messages and emails. I spent an hour and a half trying to find someone to help me. After four hang ups I finally reached someone. I explained the situation, the tickets we found and asked him to book. He was trying to find the prices when I had to leave for an appointment. He agreed to call back in 1 12 hours. No call, so I called him. Left message. Have yet to hear from him. We would have booked the flights we wanted if we didn’t have to use this money. Since we started three weeks ago, the price has increased $60.
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Thomas Blum
I have had the exact same problem!
I strongly recommend that travelers NOT use ASAP Tickets for airline travel. I am posting this review to spare others the same frustration I experienced. Here is why:
In October of 2019 I purchased 4 adult airfares for $4630.24. On March 7, 2020 I was notified by the airline of a schedule change that did not work with planned prepaid tour schedules. I rebooked with ASAP Tickets moving the revised travel date to October 2020. I was told the new price of tickets would be $4854.28; a difference of $224.04. In error the ASAP agent charged my credit card the full new price of $4854.28 instead of crediting the original amount $4630.24 to the purchase. After several attempts to resolve ASAP's error, I had no option but to file a credit card dispute which was resolved in my favor in April, 2020. Shortly thereafter, flights and entry to foreign destinations were cancelled due to the worsening COVID-19 conditions. In July, 2020 I called ASAP to seek a full refund since there seemed to be no near-term end to travel restrictions. ASAP Tickets would not give a full refund, but agreed to refund $3630.24 and a travel credit of $1224.04. On September 23, 2020 the refund was finally posted to my credit card. On June 3, 2021 I called ASAP Tickets to book 4 airfares using in part the $1224.04 travel credit. I was told that I only had $1000 credit. Even after applying a $1000 credit, ASAP's quoted price per ticket exceeded the price found on numerous airline and travel sites for the same flight. ASAP Tickets inflated price quote was in excess of half the flight credit due me. Since the time of the original purchase, I spoke with 5 ASAP agents to include their Customer Service department. Throughout every correspondence to seek either a refund or to resolve the travel credit discrepancy, ASAP agents would almost always say they will call back after researching the issue and never do so.
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