ASAP Tickets complaint: Ticket Refund
Filed 14 Jan 2021 by Jonathan
I bought ticket going to the Philippines travel will June 2020 due to covid we cant travel. I contacted asap agent for reschedule and they agreed for open ticket. October 2020 I got a call from my ticket agent from ASAP informing me I need to travel within this year or before end of 2020 I told the agent I cant travel the option left was to refund my ticket. Oct 9, 2020 we process the cancellation of the ticket. I filled and submit all the requirements needed. Nov 9 2020 y agent emailed me I will get my refund after 14 days. I called my agent December 28 2020 informing me the fund was transferred already but I didn’t received the fund I went to my bank and check the bank staff told me there’s no pending fund for me. I called several times this month January 2021 I spoke to my agent once after that I cant get hold the agent.
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