Complaint: They want to charge $340 to get my refund back

on 29 October 2020 about ASAP Tickets in category Travel

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My complaint:

ASAP doesn’t want to refund my money back I was told the airlines were not refunding the money due to COVID. I called the airlines and was told they are given 100% money back because of COVID. I emailed the agent who helped me now ASAP wants to charge $340 in order to proceed my refund. It absolutely insane. It’s not our fault COVID still around and we can’t fly because it’s not safe to travel with my family.

0 0 vote
Justified complaint?

Suggested solution:

Refund the full amount of money without penalties. I could see if a customer is canceling their flight just because, then go ahead charge the fee.
BUT THIS IS NOT THE CASE ...damn it!

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