My complaint:
I have requested from Neal to be refunded my full 980.00 for my canceled flight (UA canceled both going and returning flights). United has said that there should be NO penalty yet you want to charge me 300.00 for the cancelation.
This is unacceptable, the airlines can return the money to you because our government and congress authorized this.
Suggested solution:
You need to give me a full refund in the amount of 980.00 on PNR IPDFGJ asap please.