Complaint: Refused to process the refund and Agent refused to speak

on 14 February 2021 about ASAP Tickets in category Travel

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My complaint:

Exodus C processed my refund on dec 28,2020 with $250 processing fee and the remaining $569 is to go back to the credit card I’ve provided but still waiting to get the refund. called and Exodus hung up on me and when I called again, it went to voice mal. Hercules is another agent in the same team is trying to get another processing fee with a voucher which I refused. When I call, All I get is the run around.

0 0 votes
Justified complaint?

Suggested solution:

Honor the refund as agreed upon instead of giving no response and asking to wait for the refund. according to philippines airlines, refund already went to asaptickets.

Refused to process the refund and Agent refused to speak
Refused to process the refund and Agent refused to speak
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