Complaint: My flight was canceled by the airline and ASAP want ti charge me 250 USD

on 26 July 2020 about ASAP Tickets in category Travel

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My complaint:

I booked my flight from Atlanta Georgia to Manila Philippines on or about July 6. On July 14 I received an email saying they cannot the change to my itinerary. Since I did not change my itinerary I assume this was either spam or a mistake so I did not call. about July 22 I called for another reason and found out my airline has stopped flying that route for the month of August. I have requested a full refund but I am told they will keep $250.

I asked them to reschedule the flight for September 5. The exact same route. They told me there would be an additional charge of $450. But I can find the same flight cheaper than what I paid for my flight that was canceled. This is why I do not want a flight credit and instead the money returned to my credit card

0 0 votes
Justified complaint?

Suggested solution:

Refund the money to my credit card

Message from Bizzy from Complain.biz

1 year ago - We have posted a tweet about your new complaint about ASAP Tickets

Comment by poster of the complaint MikeCinTN

1 year ago - Sorry I see a typo. On July 14 they emailed me saying they could not the change to my itinerary. Somehow got dropped from the post

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