ASAP Tickets complaint: HARREESSEMENT AND FORCE TO BUY MULTIPLE TICKETS

I BOUGHT TWO TICKETS FROM CANADA TO INDIA RETURN AND WHILE COMING BACK WE GOT AN EMAIL THAT WE WOULD NOT BE ALLOWED TO BOARD THE FLIGHT JUST 6 HOURS BEFORE OUR FLIGHT.
I CALLED THE ASAP TICKETS AND TALKED ALMOST 5 AGENTS AND ALL WERE FORCING ME AHHERESSING ME TO BUY NEW TICKETS AS THIS IS SOMETHING ON THE AIRLINES AND I WILL REFUNDED PARTIALLY FOR THIS ISSUE.
EDDIE , THE AGENT FROM ASAP TICKETS FORCED ME TO CANCEL THE TICKETS AT THE LAST MOMENT AND BUT ANOTHER SET OF TICKETS ONLY.
HE THEN ACTUALLY CHARGED ME TWICE FOR EACH TICKETS BY TAKING MY CARD INFORMATION TWICE FORCEFULLY.
I AM STUDENT AND I LOST 10 THOUSAND DOLLARS IN JUST ONE SINGLE DAY.
HE THEN PROMISED ME THAT THE TICKETS HE GOT US FORCEFULLY CANCELLED WOULD BE REFUNDED BACK IN A WEEK .
NOW NO ONE IS HELPING US AND JUST ASKING US TO WAIT AND ITS ALREADY BEEN MORE THAN A WEEK. PLEASE HELP ME I HAVE LOST ALL MY MONEY.
I HAVE PROVES OF THE EMAIL FOR CANCELLED FLOGHT; HIS FORCING US TO PUT IN THE CARD DETAILS TWICE ; AND EVEN THE PHONE CALL RECORDINGS FOR HARRESSING AND FORCING ME TO BUY THE TICKETS.