ASAP Tickets complaint: Error in name of passenger

Name: Error in name of passenger
Item: ASAP Tickets
Rating: 1
Author: Keyla

Open 22 Apr 2023 192 views Travel

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Filed 22 Apr 2023 by Keyla

Name on ticket is missing the last letter. We called to get it fix and they refuse to fix unless we.send passport as an ID. InfortunTely don’t have passport yet, so sent other forms.of ID and they won’t make change. I submitted name correctly by email. It was an error on agent side.

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Case details

Status: Open
Company: ASAP Tickets
Filed: 22 Apr 2023
Rating: 1/5
Desired resolution: Just fix name. It's been week and no resolution.
Problem: Passenger name misspelled, correction refused
About: flight ticket
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

22 Apr 2023 Complaint filed and published
22 Apr 2023 Message from Bizzy: we notified ASAP Tickets about this complaint.

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