ASAP Tickets complaint: Cancelled trip refund
Filed 28 Oct 2020 by Miroslava
The ticket was purchased on March 19, 2020 for an overseas trip. In June the airline company (Finnair) cancelled all the trips from US until March 2021. I spoke with my agent, Apex, and he said that refund would take 120 days. I also purchased insurance, so he said that there would be no cancellation fee, but they would keep my premium.
Almost 4 months later – still no refund!. I contacted the company again – and now they want to keep my premium, and charge also 250$ for cancellation!
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