Complaint: ASAP Tickets charging exchange fees for flights cancelled due to COVID 19

on 09 January 2021 about ASAP Tickets in category Travel

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

There 2 complaints:
1. In August 2019 I booked 6 round trip tickets on Delta via ASAP Tickets from Grand Rapids, MI to Amsterdam to be flown July 3, 2020 – July 13, 2020. The EU canceled these flights because they were not allowing US travelers into the EU. I called Delta and was told there are no rebooking fees through the fall of 2022. Yet ASAP Tickets charged me $75adult and $47child ($394 total) to rebook these flights for July 2, 2021 – July 12, 2021. I didn’t want to pay the extra price, but I felt I had to in order to lock in the flights. I would like a $394 refund.
2. Also in August 2019, I booked 2 round trip tickets from Raleigh-Durham to Amsterdam for the same dates as above. These 2 people were joining the other 6 of us on a vacation in the Netherlands. Of course, these were also cancelled. These 2 have now moved to Grand Rapids, MI and I need to have their flights switched from Raleigh Durham to Amsterdam to Grand Rapids to Amsterdam along with the other 6 tickets. Again Delta tells me there are no change fees for this because they just want people to travel. ASAP Tickets is telling me there is a $500person change fee plus $184person fare difference.

I have tried numerous times with various people at ASAP Tickets to get this resolved. I have been trying since September 2020, but each time I get a different answer or a delay tactic.

0 0 votes
Justified complaint?

Suggested solution:

In the first complaint, I want my full $394 returned in accordance with Delta's COVID 19 policy.

On the second complaint, I am willing to pay the $184person fare difference but not the $500person change fee that Delta says they do not charge. As of January 9, these two tickets still need to be rebooked.

Notify of
Inline Feedbacks
View all comments