Amazon complaint: Double billing

Name: Double billing
Item: Amazon
Author: Michael

Open 5 Jun 2021 310 views Online Services Retail Company

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Filed 5 Jun 2021 by Michael

My last 2 purchases i have been double billed….they refunded one of the billings. The problem is i have a rollover account so when they do this they are causing the balance in my account to be off. Why are they doing this? And the orders have only been for one product each time so that is not the problem with multiple items being purchased.

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Case details

Status: Open
Company: Amazon
Filed: 5 Jun 2021
Desired resolution: They need to find out why they are suddenly double billing customers and fix the problem. It does not matter that they are turning around and crediting the one charge....they should not be double billing in the 1st place.
Problem: Charged twice on recent purchases
About: online orders

Progress

Filed
Company notified
Company replied
Resolved

5 Jun 2021 Complaint filed and published
5 Jun 2021 Message from Bizzy: we notified Amazon about this complaint.

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