Allsup’s complaint?

Do you have a dispute or a bad customer experience with Allsup's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Allsup's customer service is reached through the contact form on the Allsup's website, linked in the contact details at the top of this page; Allsup's does not publish a customer service phone number or email. Choose the Complaints category, or the Fuel, Food Quality or rewards category where that fits, pick the state, city and store, and describe what happened with the date, time and amount. The corporate office is in Fort Worth, Texas, and its mailing address is in the contact details at the top of this page.

Pump charge or rewards balance wrong? Start your complaint here too, and we push it out to Allsup's by email, social media and printed letters.

Allsup's is owned by Yesway, a convenience store group headquartered in Fort Worth, Texas, which bought the chain in 2019. Lonnie and Barbara Allsup opened their first store in Roswell, New Mexico, in 1956, and the stores still trade under the Allsup's name alongside Yesway-branded stores. That matters for a complaint: the Yesway & Allsup's Rewards app, gift cards and the corporate office are run by the group, so a rewards or gift card problem is handled centrally rather than at the store counter.

To dispute a fuel charge at Allsup's, use the Fuel or Complaints category of the Allsup's contact form and give the store, the pump number, the date, the time and the amount charged, with a photo of the receipt or the statement line. Pay-at-the-pump card payments often show a temporary authorization hold that is larger than the fuel you bought, and that hold is released by your bank, so first check whether the line on your statement is a pending hold or a settled charge. If the pump did not dispense or you were charged twice, say so plainly and ask for the duplicate or the undispensed amount back.

For a settled charge that stays wrong, the dispute process of your card issuer is a second route alongside the complaint to Allsup's.

Allsup's rewards points and app discounts belong to the Yesway & Allsup's Rewards program, and missing points are raised through the rewards category of the Allsup's contact form. Give the phone number or email linked to your rewards account, the store, the date and time of the purchase and the receipt total, and attach a screenshot of the app showing the missing points or the offer you expected. Scan the app or enter your rewards number before you pay: a purchase that was not linked at the register can be harder to add afterwards.

Points missing from several visits? Bring the whole record through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send and when to push again.

Nothing has been reported about Allsup's here yet. Our research shows what typically goes wrong at convenience stores with fuel: pump payments charged twice or held on the card for more than the fuel cost, pumps that take payment and do not dispense, hot food orders that are wrong or not up to standard, rewards points and app discounts that fail to post, gift card balances that go missing, and store issues passed between the counter and the corporate office.

Burrito order wrong or a pump that took payment and gave no fuel? Be the first to report it, and your case opens the record the next Allsup's customer with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Allsup's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Allsup's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.