AliExpress complaint: Refund not received

Complaint from roger yao reported on 13 December 2023 about AliExpress

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My complaint:

Order ID 8173629152008475
Order placed on Aug. 20 2023
After i paid the order, i cancelled the order right away.
I didn’t received the refund until now.
The total amount is CA$13.95

Every time i chat with Eva, i got the following information:

Please note that AliExpress has processed your refund successfully and below is the refund information:

Refund Time: 2023-08-21

Refund Amount: CAD 13.95

Others

Upon checking, Eva found that your refund is under processing now.
Normally, it will be received by you within 3-20 business days.
Refund card:
Feel free to contact your bank to follow up the Refund status. Guaranteed that AliExpress knows how important your money was and we made sure that this was handled accordingly.

Suggested solution:

They should refund my payment asap.

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