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AliExpress complaint: Refund not received

Open 67 views Retail Company

Filed 13 Dec 2023 by Huinong

Order ID 8173629152008475
Order placed on Aug. 20 2023
After i paid the order, i cancelled the order right away.
I didn’t received the refund until now.
The total amount is CA$13.95

Every time i chat with Eva, i got the following information:

Please note that AliExpress has processed your refund successfully and below is the refund information:

Refund Time: 2023-08-21

Refund Amount: CAD 13.95

Others

Upon checking, Eva found that your refund is under processing now.
Normally, it will be received by you within 3-20 business days.
Refund card:
Feel free to contact your bank to follow up the Refund status. Guaranteed that AliExpress knows how important your money was and we made sure that this was handled accordingly.

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