AliExpress complaint: Item not sent to me and help center not helping

Complaint from reported on 14 November 2023 about AliExpress

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My complaint:

I have ordered an item from Aliexpress, waited for almost 10 days and contacted the seller with no luck, the seller do not want to send the item.

I contacted Aliexpress help center to file and complaint and demand a compensation about the time I lost and still no luck, they promised to reply to my complaint but they never did.

Aliexpress told me that I will get a refund but it will take almost a month.

Suggested solution:

They will eventually cancel my order, but I want an compensation of my time I lost not less than $25 coupon

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