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AliExpress complaint: Cheated customer by means of Aliexpress

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Filed 17 Jun 2023 by CENGIZ

Sir, I purchased two smart watches(order number: 3022355517815264 and 3022196951365264) for a particular reason (blood pressure and blood glucose measurement) from the seller SanBai Lucky Store. After receiving the watches I have realized that bot funcyion was not woprking properly. I have recorded videos for proofing the fault. I was contacted by the seller for changing my dispute reason and sending both watches back to the seller for issuing a refund. I have sent them back but received an email by aliexpress saying the issue was closed because lack of description of the fault (for which I have provided 4 videos). It was agreed by the seller but they stoped communication after receiving the watches. I was cheated by the seller using and lying to the Aliexpress.
Thank You
C Gebitekin, Bursa TURKEY

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