Complaint: Disgusting Customer Service.

on 02 December 2021 about Air Transat in category Airlines

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My complaint:

We are two years into Covid. There is absolutely NO excuse that Air Transat can not service their customers. I have waited for hours on the phone. Never does anyone pick up. I have screen shots of waiting 6 hours and no answer. Nor does anyone call back or respond to emails. I have sent emails on Nov 20,22,24,25,26.

My flight on Nov 22 AT 949 FLL to YYZ needed to be rebooked as I was not going to get my PCR test on time as the labs were closed Sat and Sunday.

My ticket said no fee for changes. Of course NO ONE from Air Transat answers a phone or returns emails so I was forced to go through Expedia which charged $150 for the change. I WANT THAT AMOUNT CREDITED. Further more my new flight re scheduled for Thursday Nov 25 did not have my service dog booked. Again no one to take a call or return an email.

So again I was forced to forfeit my return ticket on that day. Again I would have either had the service dog booked or rebooked the flight.

My return ticket was not used. I want that ticket reimbursed or a voucher.

On Nov 26 an agent did finally call. She did not like what I had to say redirected me back to customer service and told me to email them which if you read the above is a useless option. She then hung up and resolved nothing. I requested a manager and she told me there is none.

Disgusting

Have filed this complaint with Complain.biz and will continue to escalate this complaint and post it on every social media platform.

0 0 votes
Justified complaint?

Suggested solution:

I want the extra charges credited. I want a voucher for the return portion of my ticket because I was not able to rebook it to get my service dog approved. I want a written apology.

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