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Aeromexico complaint: They recovered my cell phone but refused to return it

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Filed 9 May 2022 by Daniel

I left my cell phone on my first flight. When I called it, I was pleased to find that it had been turned in to Aeromexico security. As I had boarded my connecting Aeromexico flight, I asked if they could bring the phone to the connecting flight. They refused. I asked if I could pay to have it shipped to me. They refused. I asked what my options were and was told that when I return to Mexico City Airport (MEX), I could ask for it and they would give it to me. They would attach my name and flight number to it. This was an example of poor customer service and in my book theft.

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