My complaint:
Hi I need to complain about my check In and my baggage I had this morning in GDL Airport with AM agent Jaanto Ramirez for my flight to San Francisco, we are a party of 4 my girls had each a backpack a carryon and 1 checked bag and I had a checked in bag a laptop bag and my purse, (4 checkin bags were already paid for, Jaanto Ramirez was very rude to us stating that we could not go to the gate with a carryon and backback because we were over like 2 kilos each with our carryon and backpacks, mind you our paid luggage 2 of them were way underweight and he did not allow us to put the 2 extra kilos there, he just took all of our carryon’s behind him and demanded that we pay $ 51 extra for all carryon bags and let us keep our backpacks, he did not want to give them back finally he only gave me back 2 carryon that I begged him I needed with me at all time because of what was inside. and made me pay for 3 extra bags, I told him I did not have that kind of money and to give us back the carryon’s so that each of us had 1 carryon, his answer to me was SORRY EITHER YOU PAY FOR 3 EXTRA BAGS OR GO AND THROW OR GIVE THEM AWAY TO ANYBODY OUTSIDE we were a total of 9 flying today and my brother even offered to take some of the kilos but, he did not allow Me or HIM to speak!! this is unacceptable and I would like for Aero Mexico to refund me back the 3 extra bags I had to pay(borrowed money from my brother!) because Jaanto rudness and attitude!! this was very unpleasant and also it was not needed that he sent me to extra screening at the gate because he did not like my response to paying the bags they were not heavy, what he did was combine the weight of the backpacks and carryon and that’s where the extra 2 kilos came from! to my understanding we are allowed on carryon of 10kilos and one purse or backpack and that’s what we did !!! Please REFUND MY 3 BAGS I PAID TODAY, I COULD OF CARRIED THEM ON THE PLANE THEY WERE NOT HEAVY AND I WAS TREATED VERY BAD BY JAANTO RAMIREZ!!
Suggested solution:
They should refund me the carry on bags he made me pay at checkin,
