1st Energy complaint?

Do you have a dispute or a bad customer experience with 1st Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The 1st Energy customer service number in Australia is 1300 426 594, and the team also takes email at support@1stenergy.com.au; both are for original 1st Energy accounts. Customers whose account number starts with 9, who came over from Energy Locals Retail, RAA Energy, Tesla Energy or another partner brand, have their own contact line and email, listed on the 1st Energy website. Have your account number, the supply address and the bill in question ready, and ask for a reference number for every call.

Charge on your bill you do not recognise? Raise it here as well, and we push it out to 1st Energy by email, social media and printed letters.

Energy Locals Retail joined 1st Energy on 12 September 2026, and its customers moved to the 1st Energy brand, including those who signed up through RAA Energy, Tesla Energy, SAVPP and other partner brands. Those accounts have a number starting with 9 and sit with EL Retail Energy Pty Ltd, which has its own contact line, terms and policies, while original 1st Energy accounts are with 1st Energy Pty Ltd. The help page on the 1st Energy website about which account you have explains the split.

Check the account number on your latest bill before you get in touch, and quote it in the first line of anything you send. For a bill, a credit or a debt from before the change, keep the old Energy Locals bills next to the new 1st Energy ones so the dates and amounts can be compared.

1st Energy, like every energy retailer in Australia, has to offer help to customers who are struggling to pay, such as a payment plan or a hardship program. Contact 1st Energy as early as you can, ideally before the due date, explain your situation and ask what it can offer. Once you agree on an arrangement, ask for it in writing: the instalment amount, the dates and what happens if your circumstances change.

Payment plan on your bill not matching what you agreed? Start your complaint here: we help you write it in minutes, with the agreed plan, the amounts and the dates side by side.

Yes: the Energy and Water Ombudsman Victoria (EWOV) handles most complaints about electricity and gas in Victoria, Australia, and lists 1st Energy as a member, while 1st Energy customers in other states have their own energy ombudsman. EWOV generally expects 1st Energy to have had the chance to put things right first, so keep a record of every call, email and reference number.

Disputed bill or a debt you do not recognise? Bring it through our complaint process: our trained AI opens a case for you and keeps advising you on what to reply and when to push again.

Nothing has been reported about 1st Energy here yet. Our research shows what typically goes wrong at electricity and gas retailers in Australia: bills built on estimated reads, rate changes that are hard to match to the plan, direct debits taken twice or for the wrong amount, closing bills and credit refunds after a move, and confusion over which business holds the account after a brand change.

Recognise the estimated read or the account mix-up from your own bill? Be the first to report it: your case opens the record for the next 1st Energy household with the same billing problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of 1st Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with 1st Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.