My complaint:
I had the ER from Shadyside Hospital at 1 am on 31322 call a ZTrip cab for me . I asked them(the hospital) if I was able to pay the fair with a card or cash and was told both. However when the driver came he ask if I had a slip I told him no that I didn’t, and he went inside to the ER admissions area and came back out and told me that he would not be transporting me . And he just got in his car and drove off, and left me standing there. His vehicle number is 443.
Suggested solution:
I’m not sure how this would be handled, but this was my first and only time utilizing this service. However it will definitely be my last. Not only was I appalled, but so was the hospital staff and guards. I do know this, that working in customer this behavior is not warranted. But if you’re not pleased with what you do then choose something different . I am definitely going to put this out on social media to let everyone know that these drivers are definitely not cordial and are rude when there’s no need for that.