zTrip complaint: FAILED TO SEND DRIVER

Name: FAILED TO SEND DRIVER
Item: zTrip
Rating: 1
Author: KATHLEEN

Open 8 Aug 2023 107 views Transport

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Filed 8 Aug 2023 by KATHLEEN

MADE A RESERVATION FOR TAXI PICK UP THE DAY BEFORE NEEDED SERVICE. CALLED TO CONFIRM RESERVATION. CALLED AGAIN AN HOUR BEFORE RESERVATION. NO ONE SHOWED AT RESERVATION TIME. CALLED FOR UPDATE. TOLD COMPANY WAS LOOKING FOR A DRIVER. THIS WENT ON FOR 40 MINUTES. NO ONE EVER CAME. NEARLY MISSED MY FLIGHT. WHY WASN’T I CALLED AND WARNED? NO EXCUSE FOR THIS.

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Case details

Status: Open
Company: zTrip
Filed: 8 Aug 2023
Rating: 1/5
Desired resolution: I WOULD APPRECIATE AN APOLOGY FOR THE HUGE INCONVENIENCE. I WILL NEVER USE THIS SO-CALLED SERVICE AGAIN.
Problem: Reserved taxi never arrived
About: taxi reservation

Progress

Filed
Company notified
Company replied
Resolved

8 Aug 2023 Complaint filed and published
8 Aug 2023 Message from Bizzy: we notified zTrip about this complaint.

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