My complaint:
MADE A RESERVATION FOR TAXI PICK UP THE DAY BEFORE NEEDED SERVICE. CALLED TO CONFIRM RESERVATION. CALLED AGAIN AN HOUR BEFORE RESERVATION. NO ONE SHOWED AT RESERVATION TIME. CALLED FOR UPDATE. TOLD COMPANY WAS LOOKING FOR A DRIVER. THIS WENT ON FOR 40 MINUTES. NO ONE EVER CAME. NEARLY MISSED MY FLIGHT. WHY WASN’T I CALLED AND WARNED? NO EXCUSE FOR THIS.
Suggested solution:
I WOULD APPRECIATE AN APOLOGY FOR THE HUGE INCONVENIENCE. I WILL NEVER USE THIS SO-CALLED SERVICE AGAIN.
